FAQ

You have need subtitle videos Longer than 35 minutes ? You have need a quote ? Don't worry, all you have to do is contact us and we will find a plan adapted to your needs, on quotation!

You can contact us directly via our chatbot. It's the purple icon at the bottom right of your screen. We will get back to you as soon as possible.

Are you logged in with Google and would like to create a password?

It is possible to create a password for your Google account. Here are the steps:
1/ Sign out of your session by clicking on your avatar at the top right then “Log out”
2/ Click on “Register”
3/ Create a new account with the same email and the password you want
4/ A pop-up appears offering you to link this account with your Gmail account: click on “Continue”

‍You can now log in with your choice of Google Connect or with the password.

Of course subscriptions are non-binding, you can choose to stop yours at any time.
To do this, simply go to your profile page in your account. You will find this section by going to the application and clicking on your avatar at the top right and then on Offer. And that's it, you have access to the “Stop subscription” button in red at the bottom of the page.
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Don't worry! We remain at your disposal if you have a more specific question to ask us. You can reach us directly via our chatbot (purple icon located at the bottom right of this page, as shown in the image).
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To update your subscription, simply go to your account in the my invoices section. You will find this section by going to the application and clicking on your avatar at the top right and then in Offer. Finally, all you have to do is click on the “my invoices” button and you can change your subscription.

Capted Automatically sends you your invoices by email.

Did you lose the email?

No worries! You can access your bills at any time. To do this, connect to your account, click on your avatar at the top right then click on offer. You will access the page where the “my invoices” button is located, click on it to access your invoices.

‍Please note, however, this is only valid for subscriptions. For a single video purchased, contact us via the chatbot so that we can send you the invoice.

All you have to do is go to your account in the my invoices section. You will find this section by going to the application and clicking on your avatar at the top right and then in Offer. Finally, simply click on the “my invoices” button and you will automatically access the page where you can see your invoices and update your information.
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Capte is constantly developing and in part thanks to our users. We are always happy to receive comments and suggestions, and we're always working to build and launch new features just for you.

If you have noticed that the tool can be improved, You can offer us features or leave us a feedback via the chatbot at the bottom right.

Do you want to change a password? To change your password, here are the steps:

1/ Sign out of your account
‍2/ Attempt to reconnect and click on “Forgotten password”
‍3/ You will receive an email with A link to change the password

Capte is a web application so everything happens online. There is no app to download on the App Store or Google Play.
On the other hand, when you connect to Capté, you can add the application as a shortcut on your phone. To do this follow these steps:

1. Go to getcapte.com on your phone
2. Log in to your account
3. A cartridge appears at the bottom of your screen, click on add Capé to the home screen as in the photo below
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Don't worry! We remain at your disposal if you have a more specific question to ask us. You can reach us directly via our chatbot (purple icon located at the bottom right of this page, as shown in the image).

Capte is constantly developing and in part thanks to our users. We are always happy to receive comments and suggestions, and we're always working to build and launch new features just for you.

If you have noticed that the tool can be improved, You can offer us features or leave us a feedback via the chatbot at the bottom right.

Do you want to know how long your payment plan is valid for? It depends on the subscription you have purchased.

The monthly subscription is valid 30 days from the date you signed up for it. And he Renews automatically Once the period is over, you will receive an email shortly before to inform you.
‍The annual subscription is valid 365 days from the date you signed up for it. And he Renews automatically Once the period is over, you will receive an email shortly before to inform you.

If your videos are longer than 35 minutes, contact us via our chatbot to get a tailor-made payment plan !

You have need to subtitle videos longer than 35 minutes ? You have need a quote ? Don't worry, all you have to do is contact us and we will find a plan adapted to your needs, on quotation!

You can contact us directly via our chatbot. It's the purple icon at the bottom right of your screen. We will get back to you as soon as possible.

Don't worry, contact us and we will find a plan adapted to your needs, on quotation! You can contact us directly via our chatbot (purple icon at the bottom right of your screen).

Of course subscriptions are non-binding, you can choose to stop yours at any time. To do this, simply go to your profile page in your account. You will find this section by going to the application and clicking on your avatar at the top right and then on Offer. And that's it, you have access to the “Stop subscription” button in red at the bottom of the page.
‍

‍

Don't worry! We remain at your disposal if you have a more specific question to ask us. You can reach us directly via our chatbot (purple icon located at the bottom right of this page, as shown in the image).
‍

To update your subscription, simply go to your account in the my invoices section. You will find this section by going to the application and clicking on your avatar at the top right and then in Offer. Finally, all you have to do is click on the “my invoices” button and you can change your subscription.

Step 1:

The trial period lasts for 3 days. At the end of this discovery period, you will be able to choose the subscription that best suits you. So there is nothing to do during the trial period except enjoy and test Capte thoroughly!

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We are thrilled to announce a new chapter in your Capte experience. To allow you to experience all of the advanced features and enhancements we've made, we're offering you free access to Capte Premium for 3 days. During this discovery period, you'll have the opportunity to explore all the new features and see for yourself how they can improve your content creation process. We are confident that you will appreciate the new possibilities offered. At the end of this discovery period, you will have the opportunity to choose the subscription that best suits you. This new approach allows us to continue to innovate and offer you the best tool dedicated to content creation, while covering the costs associated with maintaining and improving our platform.
We can't wait to see you discover the solution and are always there to answer any questions you may have and listen to your feedback.

Capte Automatically sends you your invoices by email.

Did you lose the email?

No worries! You can access your bills at any time. To do this, connect to your account, click on your avatar at the top right then click on offer. You will access the page where the “my invoices” button is located, click on it to access your invoices.

‍Please note, however, this is only valid for subscriptions. For a single video purchased, contact us via the chatbot so that we can send you the invoice.

‍Step 1:

To update your billing information, All you have to do is go to your account in the my invoices section. You will find this section by going to the application and clicking on your avatar at the top right and then in Offer. Finally, simply click on the “my invoices” button and you will automatically access the page where you can see your invoices and update your information.

Step 1:

Yes, this is the case for all subscriptions.

Capte is constantly developing and in part thanks to our users. We are always happy to receive comments and suggestions, and we're always working to build and launch new features just for you.

If you have noticed that the tool can be improved, You can offer us features or leave us a feedback via the chatbot at the bottom right.

Capte is a web application so everything happens online. But you can still download the application on your computer.