Privacy Policy takes the security of your data very seriously and invests in its protection. We implement and enforce security measures and procedures that comply with data security standards.

Gathering Information

We collect information when you visit our site, register on our site and when you log in to your account. The information collected includes your first name, last name, e-mail address, company (optional) and telephone number (optional). 

In addition, we automatically receive and record information from your computer and browser, including your IP address, software, hardware and the page you request.

Use of Information

Any information we collect from you may be used to :

  • - Create or administer your Captured account
  • - Give you access to our subtitle creation service
  • - Improve customer service and your support needs with our support team
  • - Contact you to introduce you to new features and offers that may be of interest to you
  • - Personalize your experience
  • - Analyze site usage (anonymized and aggregated data)
  • - Administering a contest, promotion, or survey

Email processing

Emails are processed via Mandrill. 

  1. Overview of key information about Mandrill

The Terms and conditions of use and the Privacy Policy of Mailchimp deal with the way they handle data, and their commitments in this respect.

In addition, the page on Security at Mailchimp contains a lot of key information for Mailchimp as well as Mandrill, Mandrill being an integral part of Mailchimp.

Every year, Mailchimp certifies its compliance with the Safe Harbor between Europe and the United States and between Switzerland and the United States, and this since 2007: the details are available here.


  1. The 3 components of the Mandrill infrastructure

The Mandrill infrastructure is composed of 3 key components: 

  1. Relay servers, which retrieve users' emails so that we can send them (either via API or via SMTP (Simple Mail Transfer Protocol) integration),
  2. Application servers, which provide the entire process required for sending and storing data,
  3. Sending servers, which ensure the distribution of emails to the recipients' servers. 

Relay servers (1) are located around the world in various regions hosted by Amazon to reduce latency and allow users to recover their data as quickly as possible.

If these servers are processing the data very minimally at that time, only to transmit it to the application servers, they may also perform other functions afterwards.

More information here on why Mandrill is using these relay servers.

Their current positions are indicated here.

The application servers (2) are also hosted via Amazon, and are located in the western region of the United States. 

The sending servers (3) are also located in the United States, and are a combination of hosted servers and servers managed by the Mailchimp team for ease of use in terms of security. 

c) Storage duration of email addresses

If the email has been sent, the email and its contents are kept for 30 days and then completely deleted. 

If the email bounce, the email and its contents are kept for 90 days and then completely deleted. 

Disclosure to third parties

We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Protection of information

We implement a variety of security measures to safeguard the security of your personal information. We use encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.


We use cookies. Our cookies improve access to our site and identify repeat visitors. Cookies are also kept by our partners Google Analytics and Hubspot to improve the user experience by tracking and targeting user interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.

These cookies are not essential to the functioning of the site, but they do make your navigation easier. You can block or delete them, but you may then prevent the proper functioning of certain elements of the site.


We use the e-mail address you provide to send you information and updates related to your order, occasional company news, information on related products, etc. We may also use the e-mail address you provide to send you information and updates related to your order. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.


By using our site, you consent to our privacy policy.

Contact Caught about my data

A specific request, question, complaint about the data you have entered on one of our devices?

You can send an email to the attention of [email protected]

The Capté team will answer you as soon as possible. 

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