FAQ - Understanding all about Capté
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Account & Security
Once your account is createdYou can use your account immediately.
You have need for subtitle videos more than 20 minutes ? You have need a quote ? Don't worry, just contact us and we will find a plan adapted to your needs, on estimate!
You can contact us directly via our chatbot. It is the purple icon at the bottom right of your screen. We will answer you as soon as possible.
You have logged in with Google and you would like to create a password?
It is possible to create a password for your Google account. Here are the steps:
1/ Log out of your session by clicking on your avatar in the upper right corner and then "Log out".
2/ Click on "Register".
3/ Create a new account with the same email and the password you want
4/ A pop-up window appears offering you to link this account with your gmail account: click on "Continue".
You can now connect with a Google connect or with the password.
To do this, simply go to your profile page in your account. You will find this section by going to the application and clicking on your avatar in the upper right corner and then on Offer. And there you have access to the "Stop subscription" button in red at the bottom of the page.
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PS: we propose to pause the subscription for a maximum of 2 months, this may be a suitable solution for you.
Don't worry! We remain at your disposal if you have a more specific question to ask us. You can reach us directly via our chatbot (purple icon located at the bottom right of this page, as shown in the image).
To update your subscription, just go to your account in the section my bills. You will find this section by going to the application and clicking on your avatar in the upper right corner and then in offer. To finish, you just have to click on the button "my invoices" and you will be able to modify your subscription.
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Capté automatically sends you your invoices by email.
Did you lose the email?
No worries! You can access your bills at any time. To do this, log in to your account, click on your avatar at the top right and then click on offer. You will access the page where you will find the button "my invoices", click on it to access your invoices.
Please note that this is only valid for subscriptions. For a single video purchased, contact us via the chatbot so we can send you the invoice.
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To update your billing information, just go to your account in the section my bills. You will find this section by going to the application and clicking on your avatar in the upper right corner and then in offer. Finally, you just have to click on the button "my invoices" and you will automatically access the page where you can see your invoices and update your information.
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Capté is constantly growing, thanks in part to our users. We are always happy to receive comments and suggestions and we are constantly working to build and launch new features just for you.
If you have found that the tool can be improved, you can suggest features or leave us feedback via the chatbot at the bottom right.
You want to change a password?
To change your password, here are the steps:
1/ Log out of your account
2/ Attempt a reconnection and click on "forgot password".
3/ You will receive an email with a link to change the password
However, when you log in to Captured, you have the option of adding the application as a shortcut on your phone. To do this, follow these steps:
- Go to getcapte.com on your phone
- Login to your account
- A cartridge appears at the bottom of your screen, click on add Captured to home screen as in the picture below
4. If it does not appear, click on your browser settings in the top right corner, a menu appears, click on add application
It is possible to pause your subscription. This is for a maximum of 2 months, in which you will keep all your subtitled videos.
To do this, you need to go to your account. To access it from the application, click on your avatar in the upper right corner, then on "Offer".
Once you're here, all you have to do is click on "Stop my subscription" in red at the bottom of the page.
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Contact Us
When you have finished editing a video, you can click on "export my video" to receive your video with its subtitles.
The average time to receive a video is about 5 minutes. You will receive an email notification when your video is ready. It is therefore not necessary to leave the Captured application page open.
You've been waiting for 20 minutes and you haven't received your video? Don't worry! Contact us via the purple bubble, and we will send you your video as soon as possible.
Don't worry! We remain at your disposal if you have a more specific question to ask us. You can reach us directly via our chatbot (purple icon located at the bottom right of this page, as shown in the image).
Capté is constantly growing, thanks in part to our users. We are always happy to receive comments and suggestions and we are constantly working to build and launch new features just for you.
If you have found that the tool can be improved, you can suggest features or leave us feedback via the chatbot at the bottom right.
Payment & Subscription
Capté accepts all major credit cards including VISA, MasterCard, AMEX and many others. Other billing solutions are available upon request.
Do you want to know how long your payment plan is valid? It depends on the subscription you have.
Monthly subscription is valid 30 days from the date you signed up. And it is automatically renewed Once the period is over, you will receive an email shortly before to inform you.
The annual subscription is valid 365 days from the date you signed up. And it is automatically renewed Once the period is over, you will receive an email shortly before to inform you.
There is a time limit for each shot:
- Standard Plan : 5 minutes max
- Premium Plan 20 minutes max
If your videos are longer than 20 minutes, contact us via our chatbot to get a customized payment plan !
You have need to subtitle videos longer than 20 minutes ? You have need a quote ? Don't worry, just contact us and we will find a plan adapted to your needs, on estimate!
You can contact us directly via our chatbot. It is the purple icon at the bottom right of your screen. We will answer you as soon as possible.
Once you have uploaded a video and are satisfied with your subtitles, you can go to the Export tab and buy the video individually for 10€. This way, the Captioned watermark will no longer appear.
You can come back later, correct the subtitles and redo as many exports as you want, this video is bought forever!
Don't worry about it, contact us and we will find a plan adapted to your needs, on estimate! You can contact us directly via our chatbot (purple icon at the bottom right of your screen).
To do this, simply go to your profile page in your account. You will find this section by going to the application and clicking on your avatar in the upper right corner and then on Offer. And there you have access to the "Stop subscription" button in red at the bottom of the page.
Step 1:
Step 2:
PS: we propose to pause the subscription for a maximum of 2 months, this may be a suitable solution for you.
Don't worry! We remain at your disposal if you have a more specific question to ask us. You can reach us directly via our chatbot (purple icon located at the bottom right of this page, as shown in the image).
To update your subscription, just go to your account in the section my bills. You will find this section by going to the application and clicking on your avatar in the upper right corner and then in offer. To finish, you just have to click on the button "my invoices" and you will be able to modify your subscription.
Step 1:
Step 2:
The trial period lasts 7 days.
Without any action on your part, after 7 days, your free trial will automatically end and your subscription will start. Standard or premium subscription depending on what you choose.
So if you choose not to continue with a subscriptionyou can stop your trial period at any time. To do this, nothing could be easier, go to your account. Click on your avatar in the upper right corner and go to Offer. Here you will find the button "Stop subscription", click on it and you will be able to stop your trial period.
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The trial period lasts 7 days.
To take advantage of the trial period, simply click on the "7 day free trial" button of the subscription you want to test. You will then be asked to enter your card and your trial period will start immediately.
You can then take full advantage of all the features offered by the subscription you have chosen. Without any action on your part, after 7 days, your free trial will automatically end and your subscription will begin. Standard or premium subscription depending on what you choose.
Need a single video? No problem, you just have to create an account and upload your video. You can use Captured for free.
Once your video is subtitled, you can download it for free with the Capté watermark or pay 10 € to have it without watermark (logo "Capté.fr" on the video).
Captured offers the subtitling free but the video has a watermark Captured at download. Don't you want a watermark?
No worries, once your video is subtitledYou can choose to remove the watermark by paying 10 €.
If you plan to subtitle at least 2 videos per month, you are free to choose one of our subscriptions.
Capté automatically sends you your invoices by email.
Did you lose the email?
No worries! You can access your bills at any time. To do this, log in to your account, click on your avatar at the top right and then click on offer. You will access the page where you will find the button "my invoices", click on it to access your invoices.
Please note that this is only valid for subscriptions. For a single video purchased, contact us via the chatbot so we can send you the invoice.
Step 1:
Step 2:
To update your billing information, just go to your account in the section my bills. You will find this section by going to the application and clicking on your avatar in the upper right corner and then in offer. Finally, you just have to click on the button "my invoices" and you will automatically access the page where you can see your invoices and update your information.
Step 1:
Step 2:
Yes, this is the case for all subscriptions.
Capté is constantly growing, thanks in part to our users. We are always happy to receive comments and suggestions and we are constantly working to build and launch new features just for you.
If you have found that the tool can be improved, you can suggest features or leave us feedback via the chatbot at the bottom right.
Capté is a web application so everything happens online. But you can still download the application on your computer.
When you log in to Captured, you have the option of adding the application as a shortcut on your computer. To do so, follow these steps:
- Go to getcapte.com
- Login to your account
- An icon appears in the search bar of your browser, click on it to add Captured to the home screen as shown in the picture below
It is possible to pause your subscription. This is for a maximum of 2 months, in which you will keep all your subtitled videos.
To do this, you need to go to your account. To access it from the application, click on your avatar in the upper right corner, then on "Offer".
Once you're here, all you have to do is click on "Stop my subscription" in red at the bottom of the page.
Step 1:
Step 2:
Step Three:
Videos & Features
You have need to subtitle videos longer than 20 minutes ? You have need a quote ? Don't worry, just contact us and we will find a plan adapted to your needs, on estimate!
You can contact us directly via our chatbot. It is the purple icon at the bottom right of your screen. We will answer you as soon as possible.
Downloading your subtitled video from an iPhone is easy.
Go to the desired video, go to in the "Export" tabClick on "Export", once the video is exported, click on the "Download" button.
Your video will download and an icon with an arrow will appear next to the URL (as shown by the blue arrow in the image below). Click on it and you'll find your video! To access it, click on it, and voilà! We told you, easy, right?
When you have finished editing a video, you can click on "export my video" to receive your video with its subtitles.
The average time to receive a video is about 5 minutes. You will receive an email notification when your video is ready. It is therefore not necessary to leave the Captured application page open.
You've been waiting for 20 minutes and you haven't received your video? Don't worry! Contact us via the purple bubble, and we will send you your video as soon as possible.
Once you have uploaded a video and are satisfied with your subtitles, you can go to the Export tab and buy the video individually for 10€. This way, the Captioned watermark will no longer appear.
You can come back later, correct the subtitles and redo as many exports as you want, this video is bought forever!
Don't worry about it, contact us and we will find a plan adapted to your needs, on estimate! You can contact us directly via our chatbot (purple icon at the bottom right of your screen).
Don't worry! We remain at your disposal if you have a more specific question to ask us. You can reach us directly via our chatbot (purple icon located at the bottom right of this page, as shown in the image).
Need a single video? No problem, you just have to create an account and upload your video. You can use Captured for free.
Once your video is subtitled, you can download it for free with the Capté watermark or pay 10 € to have it without watermark (logo "Capté.fr" on the video).
Captured offers free subtitles but the video has a watermark Captured for download. Don't you want a watermark?
No worries, once your video is subtitledYou can choose to remove the watermark by paying 10 €.
If you plan to subtitle at least 2 videos per month, you are free to choose one of our subscriptions.
Capté is constantly growing, thanks in part to our users. We are always happy to receive comments and suggestions and we are constantly working to build and launch new features just for you.
If you have found that the tool can be improved, you can suggest features or leave us feedback via the chatbot at the bottom right.
Captured transcribes and translates the videos into 12 different languages.
Our tool can be used with videos whose audio is in :
- French
- English
- Spanish
- German
- Italian
- Simplified Chinese
- Portuguese
- Polish
- Russian
- Dutch
- Flemish
- and Japanese.
Please note that the translation is only available with the premium plan.
Captured is multilingual and offers several languages for translation and transcript.
Here is the list:
- French 🇫🇷
- English 🇬🇧 🇺🇸
- Spanish 🇪🇸
- German 🇩🇪
- Italian 🇮🇹
- Simplified Chinese 🇨🇳
- Portuguese 🇵🇹
- Polish 🇵🇱
- Russian 🇷🇺
- Dutch 🇳🇱
- Flemish 🇧🇪
- and Japanese 🇯🇵
If the language you want is not available, tell us! We regularly update and add the features most requested by our users.
Please note that the translation is only available with the premium plan.
Capté thinks of everything! To allow you to have a video that reflects your brand, Capté offers several subtitle customization features.
After editing your subtitles, go to the tab "Style". Here you can choose the font (you can upload your own), color, outline color, background color and position of your subtitles. You can even save your style and use it for your next videos.
Captured allows you tohave unique videos that reflect your image.
The files .srt and .vtt are two export formats for subtitles. They are text files. They allow you to have Closed Caption on your video. That is to say that thanks to them, your audience can activate or deactivate the subtitles at any time.
The .SRT file is more common. Also called SubRip, it contains the subtitles in the form of segmented text with timecodes. YouTube, LinkedIn, Facebook and Twitter support it.
A .VTT or Web VTT file is a text file similar to the .SRT file. However, it contains more metadata than the .srt file. Indeed, it takes into account the style given to the subtitles (color, position...) but most players do not display them. YouTube and Vimeo support the .VTT format.
To get a .srt or .vtt subtitle file with Capture, subtitle your video as you normally do and then go to the export tab. There, click on the subtitle file button and select the .srt or .vtt format in the drop-down list.
PS: this feature is only available in our subscription plans, or if you buy a single video for 10€.
However, when you log in to Captured, you have the option of adding the application as a shortcut on your phone. To do this, follow these steps:
- Go to getcapte.com on your phone
- Login to your account
- A cartridge appears at the bottom of your screen, click on add Captured to home screen as in the picture below
4. If it does not appear, click on your browser settings in the top right corner, a menu appears, click on add application
It is not possible to add a video larger than 2GB. But you can compress the video and then add it to Captured. You can use Handbrake which is a free application. https://handbrake.fr/
Don't worry, it's probably a story of unrecognized codec. For example, iPhones encode videos in h265 and most browsers only accept videos encoded in h264.
So there are 2 solutions:
- Use Captured from Safari
- In most cases, this error is solved by repairing the video file. To fix it, you can convert it to h264 format. Either with a free software like Handbrake or directly online https://cloudconvert.com/mp4-converter . You can also choose to export to h264 format in the software with which you made the video
If the problem persists, do not hesitate to contact our team via the chatbot.
Do you have that little symbol that appears at the beginning of some of your lines?
Don't panic, it's just that this subtitle line is too close to the next one.
Here's how to solve this very minor problem in a few seconds:
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